Beijing, April 11 (Reporter Qiu Yu) How do you usually receive express delivery? In recent years, there are more and more express collection points and intelligent express cabinets, which makes people not worry about no one receiving goods at home, but it has caused new problems — — There is someone at home, but the courier is unwilling to deliver it to your door.
Mr. Tang, who lives in Chaoyang District, Beijing, told reporters that on the 9 th, Yuantong courier sent his courier to the post office (a supermarket in the community) and only sent a short message to let him pick it up. Mr. Tang had someone at home at that time. When he asked the courier about the situation, he was told that "it would not be delivered to the door".
"I called customer service twice and conducted an online manual service. Three customer services said.Now they all pick themselves up at the post office. They say this is a policy of express delivery now.Yuantong is only the first to implement it.All couriers will do this in the future.. "Mr. Tang said.
Recently, Ms. Zhang from Daxing District, Beijing has also encountered the same trouble. The community where she lives is relatively large, and there are three or four yuantong post stations. The courier didn’t even tell exactly which post station to pick up, which led her to run several places to find the parcel.
The reporter learned that not only Yuantong, but also other express delivery companies such as Yunda and Zhongtong in Beijing also have the above situation.
"If the smart courier cabinet at the entrance of the community still has an empty position, it is usually placed in the cabinet. If you want to deliver it to your door, you need the sender to make a note." A Yunda courier in Fengtai District, Beijing said.
Does the express delivery have to be delivered to your door? Is it in line with the regulations to put the courier at the collection point or courier cabinet without consulting the recipient, and then notify it by text message or telephone?
Zhao Xiaomin, CEO of Guanshuo Enterprise and an expert in express delivery, pointed out in an interview with Zhongxin.com that according to the regulations, if a courier wants to put it in a collection point or an express cabinet, he must first obtain the consent of the recipient, and if the recipient does not agree, he must deliver it to the door.
"Put the courier at the collection point first, and then send a text message to inform, which is wrong from the procedural point of view. It should be ‘ Send first and then release ’ 。” Zhao Xiaomin said.
The reporter noted that China’s first administrative regulation specifically for the express delivery industry — — The "Provisional Regulations on Express Delivery" also has clear provisions on express delivery, which will come into force on May 1, 2018.
The "Regulations" stipulate that an enterprise engaged in express delivery business shall deliver the express mail to the agreed receiving address, the recipient or the agent designated by the recipient, and inform the recipient or the agent to face-to-face acceptance. The consignee or agent has the right to face-to-face acceptance.
In life, some smart express cabinets have been marked with relevant reminders to get the consent of the recipient first.
A reminder posted on the HIVE BOX Express Cabinet outside a residential area in Fengtai District said, "Please ask the customer’s permission before putting the express into the container".
A notice was posted on the courier cabinet outside a residential area in Beijing to remind the courier to get the consent of the recipient first. Zhongxin. com Qiu Yu
However, in terms of home delivery, couriers also have their own difficulties.
For example, some communities prohibit express vehicles from entering; The house number on some express orders is inaccurate; Often encounter the situation that the recipient is not at home, resulting in reduced delivery efficiency and backlog of express mail; Worried that the express car or the express mail in the car will be stolen.
In this regard, Shao Zhonglin, former deputy secretary-general of China Express Association, pointed out in an interview that it is precisely because couriers have these difficulties that the state also encourages the "last mile" distribution to be diversified.
The "Provisional Regulations on Express Delivery" clearly stipulates that multiple enterprises engaged in express delivery business are encouraged to share terminal service facilities to provide users with convenient express terminal services.
Shao Zhonglin said,In the future, the proportion of express smart cabinets and collection points will increase. But he also stressed that door-to-door delivery is a basic requirement..
"The industry encourages the diversification of express terminal services, but the premise of this diversification is that no matter which delivery method is chosen, the opinions of the recipients should be sought." Shao Zhonglin said. (End)
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