Is it stamped?
The relevant person in charge of the supermarket said that there are many professional counterfeiters recently, and their counterfeiting is not formal, but the goods are switched and stolen. In order to avoid the situation that the professional counterfeiters can’t define the goods by changing the package, so when paying the bill at the cashier, the receipt is stamped.
Any tips?
The reporter noticed that the cashier didn’t give any tips before stamping the receipt, and the stamp on the back of the receipt was "Xinhua Store confirmed that the goods had not passed the shelf life when shopping". The cashier stamped each customer’s shopping receipt, and the customers hardly noticed it.
Is there something fishy?
The lawyer said that the act of stamping the small ticket is that the supermarket pushes the responsibility to the consumer, which unduly increases the responsibility of the consumer. If consumers buy goods for a long time, it is difficult to prove, and the stamped receipt is more conducive to the supermarket to prove that they have not sold expired goods.
When buying goods in the supermarket, have you ever noticed the cashier’s receipt handed over by the cashier and the goods? On July 13th, Mr. Zhou, a citizen who often shops in Renrenle Supermarket (Xinhua Store) and has the habit of keeping shopping receipts, suddenly found that there was a little more on the receipts than before.
It turned out that after shopping in the supermarket, the cashier stamped a seal on Mr. Zhou’s cashier’s receipt, "It was confirmed that the goods had not passed the shelf life when shopping." Mr. Zhou believed that the supermarket did not make a public notice of this requirement beforehand, which was a voluntary exemption and actually harmed the legitimate rights and interests of consumers.
In this regard, the relevant person in charge of the supermarket explained that the move was mainly to prevent professional counterfeiters from bringing expired food that does not belong to the supermarket into the supermarket in the form of "package transfer".
Customer query
Stamping is a unilateral exemption for supermarkets.
On July 13th, after shopping in Renrenle Supermarket (Xinhua Store), Mr. Zhou, a citizen of Chengdu, accidentally found a red seal on the back of the shopping receipt with the words "It was confirmed that the goods had not passed the shelf life when shopping". Mr. Zhou told Chengdu Business Daily-Red Star News reporter that he is a frequent visitor to this Renren Le supermarket, and he usually has the habit of keeping shopping receipts. This time, he found "different" behind the receipts.
In order to verify whether the store acted unilaterally or other Renrenle supermarkets had this provision, on July 15th, Mr. Zhou bought goods at Renrenle Supermarket (Qianfeng Store). This time, the back of the shopping receipt was not stamped. On the same day, Mr. Zhou came to Renrenle Supermarket (Xinhua Store) again. This time, he noticed that when checking out at the cashier, the cashier stamped the back of the printed receipt.
In this regard, Mr. Zhou believes that the supermarket has not made relevant public announcements to inform consumers before, which belongs to the unilateral exemption of the supermarket, which actually damages the consumers’ right to know and the rights to legally defend their rights.
Journalist visit
There is no hint before stamping.
On July 16th, a reporter from Chengdu Business Daily-Red Star came to Renrenle Supermarket (Xinhua Store) and found a seal with a red background on each checkout counter. After other consumers settled the bill, the cashier stamped the receipt. No consumer objected to this behavior, and some even didn’t take the receipt away.
The reporter bought a drink as a consumer. When checking out, the reporter noticed that the cashier didn’t give any hint before stamping the receipt. The stamp on the back of the receipt was "Xinhua Store confirmed that the goods had not passed the shelf life when shopping". The reporter saw at the scene that the cashier had stamped each customer’s shopping receipt, and the customers were almost unaware of it.
Later, the reporter visited other stores of Renren Le Supermarket, but did not find the act of stamping the back of the shopping receipt.
Supermarket response
Prevent professional counterfeiters from cheating.
"Mainly to prevent professional counterfeiting, there is nothing for other (customers)." The relevant person in charge of the customer service department of Renrenle Supermarket (Xinhua Store) explained that because there are so many professional counterfeiters in the supermarket recently, their counterfeiting is not formal, but the goods are switched and stolen. In order to avoid the situation that the professional counterfeiters can’t define the goods because they switch packages, so when paying the bill at the checkout counter, they stamp the receipt and take it back after the goods are sold, saying that it has expired. The supermarket is not responsible. "We also have a reminder on the radio, which is broadcast once every half hour, so that everyone can pay attention to the shelf life and collect shopping receipts." The person in charge said that the supermarket has fulfilled its obligation to inform.
Subsequently, Mr. Tan, the person in charge of Renrenle Supermarket in Chengdu, contacted the reporter and explained that a warm reminder was posted in the eye-catching position of the supermarket: "This mall refuses to sell expired goods, please tell the employees of this mall if you find it", which is also to provide customers with quality goods. The act of stamping the official seal is to confirm with the customer (check the shelf life of the goods) and also to consider the safety and health of the customer. At the same time, it is also a kind of protection for both parties to confirm with consumers whether the goods have expired because of the behavior of professional counterfeiters "switching packages".
Mr. Tan also said that everyone in the city has this initiative, which started three months ago. However, the reporter suggested that the visit found that only Xinhua Store used the stamp method, and the other party asked which supermarkets needed to assess the service quality.
Lawyer’s statement
Stamping is an act of shirking responsibility.
Liu Xiu, a lawyer of Taihetai Law Firm, believes that supermarkets have a substantive obligation to review whether the goods they sell have passed the shelf life, and consumers have no obligation to review and confirm. (The act of stamping the receipt) is that the supermarket pushes the responsibility to consumers, which unduly increases the responsibility of consumers. Consumers usually don’t pay attention to the tips on the product receipt. If consumers find that the product has expired after returning home, even if they stamp it, they can’t be exempted from the responsibility of the supermarket.
Xing Lianchao, a lawyer of Sichuan and Law Firm, believes that supermarkets should stamp the cashier’s receipt with the seal of "Confirmed that the shelf life has not expired", so both parties should confirm the goods sold on the spot before checkout to avoid disputes in the future. If there is no confirmation behavior, it will be wrong for the operator to stamp it directly.
Generally speaking, by comparing the shopping receipt and date of purchase with the shelf life of the goods, we can find out whether the goods have expired after purchase. If it is said that consumers spend too long buying goods, it is difficult to prove, and a small receipt with a seal is more conducive to the supermarket to prove that they have not sold expired goods, and consumers need to prove.
Chengdu Business Daily-Red Star Journalist Yu Zunsu Intern reports to Shan.
