CCTV News:Xu Shengliang is a courier. He is very ordinary. Like thousands of couriers in Qian Qian, his daily job is to deliver the express mail in his area to the recipients. But he is a bit "special". He has a red vest that is different from most couriers. On the red vest, the words "My voice express (deaf-mute delivery)" are written. Xu Shengliang was born deaf, unable to hear or speak.
"Silent" but "lively"
Every morning at 6: 30, Xu Shengliang will arrive at the express delivery station in Hongkou District of Shanghai on time. Accompanied by the reversing sound of "beep", after the express truck entered the station, Xu Shengliang immediately stepped forward to open the door and skillfully unloaded, unpacked and sorted. Together with him, there are several couriers who also wear red vests. They communicate with each other in sign language, and they work just like ordinary employees, with the same agility and concentration.
After everyone sorted out more than 3,000 express mails sent to the outlets, Xu Shengliang set off with a car full of express delivery. This morning, he had to deliver more than 100 pieces of express delivery.
Xu Shengliang, 27, was the first employee to join "Wusheng Express". After graduating in 2016, majoring in animation design, he found himself incompetent as a designer. "Design requires a lot of language communication, which is an obstacle for me. For example, I may not even know what the meeting is. " After that, Xu Shengliang tried several other jobs, but none of them lasted more than two months. At the beginning, applying for a courier was just a try, but now he has been working for more than three months. Xu Shengliang feels that he has adapted to this job. "I have worked hard, I feel very happy, and I intend to work for a long time."
However, as a deaf-mute, Xu Shengliang also encountered many troubles when he first started this job. Because he couldn’t hear the door opening when delivering the goods, he often rang the doorbell repeatedly at the beginning; Or, ring the doorbell but can’t answer the customer’s inquiry. Xu Shengliang and other couriers of "Wusheng Express" are often complained by customers and fined, mostly because of the deviation in communication with customers.
The couriers also explored some ways of "communication" in their work. Xu Shengliang and other deaf-mute colleagues will carry a recording of the introduction with them to communicate with the recipients. They also have a working group. Before sending the mail, the recipient’s phone number will be sent to the group, and the special customer service will help them confirm whether the recipient is at home, and then give them feedback through the text in the group.
Slowly, Xu Shengliang became more and more familiar with the delivery route. Through a period of SMS contact and remembering the house number, he found out the habits of customers, which household has specific needs, for example, where to put the express mail when he is not at home, and so on. He can remember it. After receiving the complaint, I will also go to the door to help people find the express mail that I don’t know where it was put. When I find the misunderstanding, I will eliminate it. Xu Shengliang said: "With recognition, my confidence will grow stronger and stronger."
Touching residents with sweat
Ordinary couriers can deliver about 200 to 300 pieces a day, while Xu Shengliang, who just started working, can only deliver 30 to 50 pieces a day. But after "running in" with this job, Xu Shengliang has been able to deliver 150 to 300 pieces a day. The personnel manager of the express outlet said: "They moved the residents with their own sweat, which was all climbed out on the fifth and sixth floors."
Although their own situation is special, they have gained a lot of tolerance and recognition, but Xu Shengliang and other deaf-mute couriers are more willing to accept a fair assessment. In their view, it is truly respected to accept rewards and punishments like ordinary couriers. The increase in the number of daily express delivery has only reached the first small goal set by Xu Shengliang, and his next small goal is to hope that the company will demand itself with "standard" performance appraisal.
Such an ordinary and special courier job not only enabled Xu Shengliang to take good care of himself and his family, but also became a bridge unconsciously, bringing Xu Shengliang closer to the people around him.
From an early age, Xu Shengliang believed that healthy people would not accept people like him, and even felt that it was impossible for them to find a job.
However, after joining the team of "My Voice Express" and working and communicating with many deaf people, Xu Shengliang’s mood has been much more cheerful. Xu Shengliang’s enthusiasm for work has been recognized by the residents in the delivery area, and dealing with the residents again and again has also made Xu Shengliang know many friends. On a hot afternoon, an old customer who knows Xu Shengliang well will signal him to stop and bring him a bottle of water from home.
Today, Xu Shengliang has been promoted to team leader, and he is responsible for bringing new people at the same time. "Don’t ring the doorbell long, knocking at the door is important and appropriate … …” Xu Shengliang often admonishes newcomers. "Sending a courier is a job that will be rewarded as long as you are willing to endure hardships. I hope everyone can cherish the opportunity, because you will win if you dare to fight."