Because of the forest right dispute, villagers Chen Mou and Wang in Xiaosong Town, Shicheng County, Jiangxi Province have been quarrelling for half a year, but they have failed to mediate in the town twice. After the video system of Komatsu Judicial Office was successfully installed, Chen and Wang agreed to accept "remote mediation".
Experts from Shicheng Forestry Bureau sat in front of the remote video system of the command center of the county judicial bureau and "face to face" with the mediation site in the town. "The sound and picture are too clear. The experts in the county analyzed the problem very well, and there is nothing to argue about. Even if it goes to the county, it is finally solved." After listening to experts’ opinions, Chen Mou and Wang finally shook hands.
This is a microcosm of the public legal services provided by the command center of Shicheng County Judicial Bureau.
Since the beginning of this year, the command center of Shicheng County Bureau of Justice has closely focused on the three functional requirements of "materialization, actual combat and informatization", highlighted the purpose of serving the people, integrated legal service resources such as public legal service center, people’s mediation center and mass complaint reporting center, and built a multi-center and multi-functional command center, which enabled legal services to break through the restrictions of urban and rural areas and time and space, and truly delivered to the doorstep of the people.
"With the counterpart support of the Ministry of Justice, the command center of our bureau was completed and put into operation in June this year." Huang Xiaorong, Party Secretary of Shicheng County Judicial Bureau, told the reporter of Legal Daily that the command center consists of video monitoring system and audio-video communication system. The video monitoring system brings together the monitoring resources of public legal service center, community correction center, contradiction mediation center, mass complaint reporting center and grassroots judicial office, and realizes the five-level communication of the Ministry, province, city, county and township; The audio-video communication system is interconnected with the centers and grassroots judicial offices. The county judicial bureau has opened online judicial administrative services such as real-time monitoring, video mediation, legal aid, legal consultation and complaint acceptance through the central network resources, so that people can consult and handle various legal matters without leaving home, effectively opening up the "last mile" of serving the masses.
Public legal services are integrated into the command center
Let the data run more and the people run less errands.
"Mom and Dad, don’t worry, I will behave well in prison, seriously reform, strive for commutation and return to society as soon as possible, go home to honor your parents and repay the society." Recently, Wen Mojin, a prisoner from Shicheng who served his sentence in Yuzhang Prison, Jiangxi Province, faced his gaunt parents on the screen in front of the prison video interview system, and it was difficult for him to restrain his emotions and burst into tears.
It turns out that Wen and his wife are nearly sixty years old, and they mainly rely on farm work and small jobs to make a living at home. Their son Wen Mojin has served many years in Yuzhang Prison for intentional injury. In recent years, the couple are eager to meet in a prison 400 kilometers away every six months. It takes several days to transfer by car and return. Over time, not only physical strength is hard to support, but also the expenses of going back and forth add to the burden of the poor families.
After learning about the situation of Wen’s family during the "double promotion" visit, the staff of the local judicial office took the initiative to help him apply for a video meeting, so that Wen and his wife could see their son who missed him so much through remote video at their doorstep.
"Shicheng County is located in the mountainous area of southern Jiangxi, and the allocation of urban and rural public legal service resources is uneven." Huang Xiaorong said that in order to solve this problem, in February 2016, with the counterpart support of the Ministry of Justice, Shicheng County installed a remote video system in 10 township legal service stations in the county, which was connected with the video system of Shicheng County Public Legal Service Center and took the lead in creating an "online visualization" legal service platform in the province.
At the same time, Shicheng County has vigorously promoted the integration of online and offline public legal service platforms. On the basis of having public legal service centers in the county, public legal service stations in towns and villages, and public legal service rooms in villages, it has connected the 12348 hotline and 12348 "Jiangxi Law Network" to the command center, providing the masses with all-round public legal services such as lawyers, notaries, legal aid, resettlement and education, people’s mediation, judicial expertise and rule of law publicity.
According to statistics, since 2018, the Shicheng County Legal Service Center and the Judicial Office have provided more than 3,560 legal services such as legal consultation, legal aid, notarization, judicial expertise, etc., and recovered economic losses of more than 8 million yuan for the masses, truly providing timely, accurate and inclusive public legal services for urban and rural people.
People’s mediation is integrated into the command center
Keep small things out of the village and big things out of the country
On this day of August 17, 2018, the government of Pingshan Town, Shicheng County was in turmoil. More than 60 villagers surrounded the town government cadres, and the noise was endless. A middle-aged woman, Pima Dai Xiao, was crying with a portrait in her arms.
It turned out that a month ago, the husband of a middle-aged woman, Lai Mou, dug piles for the owner Huang in Shuyuan Road Community of Pingshan Town at the request of the contractor Chen Mou. In the middle of digging the pile, Lai went to the river to rest and accidentally fell into the pond and drowned, which caused a dispute.
Unable to reach an agreement on compensation, Lai’s family lost control and gathered dozens of people to the town government, threatening to hold ashes to the county seat to petition if the problem was not solved.
Shicheng County Judicial Bureau immediately launched an emergency plan, and assigned lawyer Wen of the county legal aid center to conduct video mediation in the remote interview room of the county judicial bureau for Lai’s family, owner Huang and contractor Chen Mou who were far away from Pingshan Town Judicial Office.
In the high-definition video, on the one hand, there are lawyers who are bitter and patiently explaining, and on the other hand, there are families of the deceased who are crying and silent parties. After more than three hours of facts and legal theory, the three parties to the dispute finally reached an agreement, and the family of the deceased received compensation of 390,000 yuan.
After the remote mediation, Lai’s wife bowed deeply to Mr. Wen at the other end of the TV screen.
In recent years, Shicheng County Bureau of Justice focused on people’s mediation, combined with the grid construction of social governance, and relied on the remote video system of the command center to establish a remote mediation mechanism for people’s mediation, organized a team of lawyers and legal service workers, connected with townships (towns) through the remote video meeting system, and participated in resolving contradictions and disputes and letters and visits at the grassroots level, so that contradictions can be resolved at the grassroots level, and the seamless connection between judicial administrative organs, legal service resources and the needs of comprehensive management of social security can be realized.
In addition, the bureau’s command center constantly insists on scientific judgment, and through the people’s mediation information system and the comprehensive management grid system, it can get the information of the dispute location, the names of the parties, the types of disputes and so on at the first time, and grasp the initiative of early warning, investigation, mediation and resolution of contradictions and disputes. At the same time, it makes statistical analysis on the number, types and nature of contradictions and disputes at the stage, so as to realize the prevention and timely response to dynamic and budding contradictions and disputes.
Contradictions are not handed over, resolved at the grassroots level and resolved locally. Since 2018, Shicheng County has actively carried out special activities for the investigation and mediation of contradictions and disputes, with a total of 2,616 cases of various disputes mediated and 2,500 cases successfully mediated, with a success rate of 95.6%.
"two centers" into the command center
Make supervision more transparent and the masses more satisfied.
"I didn’t expect the Justice Bureau to pay so much attention to the demands of ordinary people and cured my heart disease for many years." Chen Mou, the litigant of the case, was relieved after the appeal was resolved.
In May this year, when the staff of the Legal Service Center of Shicheng County Judicial Bureau conducted a case return visit and a "double promotion" opinion poll, they found that Chen Mou, the party involved in the case, was extremely dissatisfied with his attorney, and then he also had opinions on the County Judicial Bureau.
Shicheng County Bureau of Justice immediately launched the "three-level return visit" mechanism and sent the person in charge of the business unit room to visit Chen Mou’s home.
Chen Mou stated that during the period when he hired an attorney to represent his case two years ago, there were some irregularities, such as violating the lawyer’s professional ethics, seeking profits, provoking and expanding the contradictions between the parties, which made him feel deeply unfair in justice. In the past two years, troubled by this matter, Chen Mou has been unable to get over it, and strongly urged the county judicial bureau to take corresponding punishment measures against the lawyer.
After a return visit by the second-level leaders in charge, it still failed to reach the expected treatment result of Chen Mou. Shicheng County Judicial Bureau immediately convened a coordination meeting involving lawyers and related personnel at that time, and finally completely eliminated the misunderstanding that existed between the two sides for many years on the desktop.
Yin Yufang, director of the Judicial Bureau of Shicheng County, told the reporter that in order to strengthen service supervision, Shicheng County has set up a legal service return visit center and a complaint reporting center. The legal service return visit center collects the number of lawyer services, notarization services, judicial expertise, legal aid and grassroots legal services every month, and implements a unified return visit at the end of the month. At the same time, set up a complaint telephone in the command center, arrange special work force, implement 100% quality tracking of public legal services, and open the door to accept supervision by the masses.
"The video surveillance systems of the county public legal service center, the county people’s mediation center and the grassroots judicial offices are interconnected with the video surveillance of the command center, and voice and video can be transmitted and stored in real time." Yin Yufang said that the command center monitors the arrival and daily work of the staff of the organs and grassroots judicial offices from time to time through video surveillance, and collects the surveillance video at the first time for the problems such as poor attitude of the staff and absence of the staff reflected by the complaints from the masses. After investigation and verification, it will be handled according to the law.
The integration of the legal service return visit center and the complaint reporting center into the command center has effectively promoted the cadres to change their work style and greatly improved the public’s credibility and satisfaction with the judicial administrative system. From January to August this year, the total number of return visits reached 831, of which 752 were satisfied, 4 were basically satisfied, 75 were invalid, and the dissatisfaction was zero, and the satisfaction reached 99.47%. In the first half of this year, Shicheng County ranked first in Ganzhou City and eighth in the province.
Reporter Huang Hui correspondent Lai Dezhong